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Warm and Effective Management of Challenging Behaviour in Older People, using non-physical techniques only.
'Warm and Effective Management of Challenging Behaviour in Older People, using non-physical techniques only' is an APT-Accredited 2-day course from one of the UK's leading providers of mental health training courses. We bring the training to your own organisation, for maximum cost effectiveness, and up to 15 people can attend. (Refresher course also available.)
Executive Summary:
Even now, not everybody takes seriously violence and aggression from older people, and yet, like anyone else, they are well able to inflict serious damage. Violence and aggression are extremely unpleasant and worrying for most people. We therefore want to feel able to deal with it if the need arises, and to do so in a way that maintains the dignity of both parties and the working relationship between them. Moreover most employers now realise their responsibility in equipping their workforce with appropriate training.
The problem arises in just how to deal with it. Naturally most people don't want to 'meet fire with fire' - to become aggressive and violent themselves - especially with older people. The need is therefore for non physical techniques that are powerful and effective. It is to meet that need that this course was developed.
The course covers a great deal:
A proper understanding of aggression and violence.
If you can understand what causes aggression and violence you are half way to overcoming it.
- Aggression and violence may be triggered by the primitive-brain, the rational-brain, or a combination of the two.
- The primitive-brain is emotional and feels emotions such as anger, envy, greed, jealousy, territoriality, etc. The rational brain works out how to get the primitive brain what it wants. Thankfully, this is often by obeying social norms and customs. But sometimes it isn't.
- It is vital to understand the interplay between the primitive and rational brain in order to understand aggression.
- In older people there is sometimes a degree of disinhibition, which results in the primitive brain more easily expressing itself.
Knowing what to do about it.
The person who starts with the right attitude, avoids the traps in body language and also knows what to say, can deal with most aggressive situations.
- Communicating directly with the primitive brain: Attitudes and Body Language.
- Verbal strategies. Having the right attitude and body language are both vital. But you also need to know what to say: verbal strategy and technique. Specific strategies: each is powerful at the right time ... you need to be able to choose the best one.
If all else fails.
No matter how bad things are, there is always a best option.
- Even when it does not appear to be the case there are lots of ideas on (a) escape tactics, (b) calling for help, (c) what to do if you are attacked and (d) what to do if someone else is being attacked.
- In each case there is a 'menu' to choose from and it is usually a case of choosing the right item from the menu. Just as with a real menu, there is no item that is right every time. You need to know how to judge.
Prevention is better than cure: Risk Assessment.
Afterwards, the risk is obvious. It needs to be just as obvious before the event.
- In assessing the risk of aggression or violence there are three areas to consider, some of which you can alter, some you can't.
- The more risk factors that are present, the more risky the event.
- There is always a way of eliminating one or more factors and therefore minimising the risk.
What the course will do for you:
- You will properly understand what is happening in the brain when incidents of aggression and violence take place. You will know why such incidents can be so sudden, and why people may show extreme aggression even when it is clearly against their own interests.
- You will be able to do a Risk Assessment - to really know which situations are likely to be aggressive, and how to quickly and easily reduce the risk.
- You will know about body language, and what can accidentally inflame a situation, and what you can do – non-verbally - to calm things down. You will know the best things to say in four different common scenarios, and be likely to bring the right thing to mind at the right time. You will know what NOT to say, and how not to say it.
- You will know the single ingredient that is more important than body language and more important than knowing the best things to say, and you will know how to generate it in yourself.
- You will know what you can do even in the 'worst case scenario' where you or a colleague is being attacked.
- Overall, in a reassuring way, you will learn a lot about aggression and violence, and feel more comfortable about dealing with it in your own situation.
What you receive as a result of attending the training:
You will be registered as having attended the course, thereby gaining APT's Level 1 accreditation, and receive a certificate to this effect. The accreditation gives you access to online resources associated with the course and access to the online exam if you wish to uprate your APT accreditation to Level 2.
Your registration lasts indefinitely, and your accreditation lasts for 3 years and is renewable by sitting an online refresher which also upgrades your accreditation to APT Level 2 if you are successful in the associated online exam.
Your accreditation is given value by the fact of over 100,000 people having attended APT training. See APT accreditation for full details.
Booking this training is easy.
Option 1: Online Live and Exclusive course (for teams and organisations):
Online Live Courses typically take slightly less time than the face-to-face course on which it is based (because of less group discussion and group exercises) but they are live and pleasingly interactive. Click here to view prices.
Delegates can be anywhere that is conducive to concentrating, all together or separate, so long as they have access to a computer with a good internet connection. And as a manager, you have ‘guaranteed completion’: you only pay for delegates who successfully complete (minimum 15).
Option 2: Bring the course to your organisation:
We bring this 2-day course to your own organisation for a fixed, all-inclusive fee of £3,330 plus VAT and up to 15 people can attend.
To book, call (UK) 0116 241 8331, or click the button:
Option 3: 'Train the Trainer':
If you or a colleague are a senior professional (e.g. consultant psychologist) and have a talent for communication and teaching, then you are welcome to apply to become an APT-accredited tutor. You could then tutor the course - or your chosen modules from it - in your own organisation, under license.
This is not only a highly appropriate use of senior professionals, but it also saves your organisation the tutor-component of the fee (around 50%) each time you run it or your chosen modules.
To see the full benefits of this and to see whether you are eligible, click the button:
Downloadable information sheet:
Click here to download a printable information sheet
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Quick Links
Key Knowledge & Skills for Working with Older People ❯
Family Interventions with Dementia ❯
Managing Challenging Behaviour in Older People ❯
Written Feedback.
APT prides itself on the feedback we receive about our courses. Below are just some of the great comments our courses for professionals working with older people have received.
"Hooray, the best presented, organised, stress free course I have ever attended since working within mental health nursing. All sessions were relevant to my area of nursing. I hope to be attending future courses with APT."
"I would recommend this course to anybody working with older people, be they nurses, occupational therapists, doctors, family members and carers."
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