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Learning the Lessons from Major Incidents course feedback

Positive Behaviour Support (PBS), course reviews.

The Association for Psychological Therapies prides itself on the written feedback we receive for our courses. Below is just some of the great reviews the 'Positive Behaviour Support (PBS)' training course has received.

"The tutor was an excellent tutor. He listened and validated everyone's comments. Engaged all participants. The pace of the course was excellent. Good and realistic case studies used. Contents were appropriate to what was being taught. This course is a great refresher that would help me in my professional and personal role."

Rosemary Mudzingwa (Online Live Course)

"The tutor was an excellent tutor. He listened and validated everyone's comments. Engaged all participants. The pace of the course was excellent. Good and realistic case studies used. Contents were appropriate to what was being taught. This course is a great refresher that would help me in my professional and personal role."

Rosemary Mudzingwa (Online Live Course)

"This was an excellent course. The material was presented clearly. The tutor was supportive and approachable and established a very positive learning atmosphere within the group. I have learned a lot which I will bring back to my organisation."

Course Delegate (Online Live Course)

"Fantastic course, full of useful information."

John Shanley (Online Live Course)

"Amazing course, really well presented."

Course Delegate (Online Live Course)

"Brilliant course, content and context - was well presented and very effective."

Fafe Mudzingwa (Online Live Course)

"I have loved every day of this course and learnt so much from both the tutor and the other delegates. All of the personal experience that was shared as well throughout really helped to embed what was taught. The presenter was a great tutor, really friendly and approachable despite being on Zoom! Thank you :)"

Course Delegate (Online Live Course)

"I have loved every day of this course and learnt so much from both the tutor and the other delegates. All of the personal experience that was shared as well throughout really helped to embed what was taught. The presenter was a great tutor, really friendly and approachable despite being on Zoom! Thank you :)"

Course Delegate (Online Live Course)

"Excellent course. Superb delivery, excellent content and fascinating examples."

Amanda Wiseman (Online Live Course)

"Thank you for an amazing, well presented course!"

Jacqueline Napieralla (Online Live Course)

"The tutor was brilliant - he made the three days really interesting and was obvious he has a great wealth of knowledge."

Kayley Norman (Online Live Course)

"Excellent training package and fab delivery."

Kimberley Phimister (Online Live Course)

"The training and presentation was excellent ... I will definitely sign on to other training from APT."

Joan Delliston (Online Live Course)

"I really enjoyed this course, it is completely relevant and very useful for my job role and I am looking forward to implementing all that I have learned in practice and sharing with the rest of my team. It was fantastic that the tutor had so many examples form his practice to support the theory of the content. It was also very useful to share ideas and experiences with other course participants in group exercises."

Valerie Smith (Online Live Course)

"It was organised and very punctual. Everything was explained fully and we were given opportunities to develop our knowledge through practise groups and discussions. Any questions were answered fully and I felt there was room for input from the listeners and yet we stayed within the time frames. I left the course feeling I have a good understanding of PBS and with ideas about what I could implement in my establishment and the ability to brief my team about the course and the main points. Considering I was getting up at 4am to attend, I feel the fact it kept me engaged throughout (even through my tiredness) is testament to it being very well presented."

Emma Rachel Whitlock (Online Live Course)

"The tutor delivered the training excellently. He spoke eloquently and showed a deep understanding of his work and passion towards it. I really struggle with being able to focus on Teams, especially when trying to learn something through a screen, but his pacing of the course and the way he spoke helped me keep engaged ... I really appreciate it, it was inspiring and empowering, I think PBS should be pushed to be taught and used more in the work place. I feel everyone I work with at college should have training on it."

Jennifer Ashcroft (Online Live Course)

"I found the course really informative and accessible, the delivery was highly knowledgable and condensed into appropriate chunks with appropriate breaks in between, in order to not overload with information."

Joe Steward (Online Live Course)

"Fantastic course, engaging tutor with a wealth of clinical knowledge and able to adapt examples to a number of settings."

Rachael Lawton (Online Live Course)

"Super beneficial and learned so much from this course. Can't wait to get back to work and apply what I have learned. Really engaging and absolutely not as daunting as I thought it would be, thanks!"

Course Delegate (Online Live Course)

"I feel that the course was really easy to engage with, interesting and useful. I felt it was good to reflect on real clinical cases to contextualise what we learned, and discuss these with one another as colleagues. The tutor was extremely approachable and I felt the pace was relaxed but engaging."

Course Delegate (Online Live Course)

"Really good course and gives you great ideas for implementation in practice."

Justine Halonka (Online Live Course)

"A very useful course, highly relevant to the context of our service. I wish I'd have learnt this years ago as it would have been helpful in my previous work with looked after children."

Lesley Andrew (Online Live Course)

"I found the course really interesting and will be able to use much of the material in my everyday working life."

Daniel Register (Online Live Course)

"I really enjoyed the course, the content and the relevance of having this training. The tutor was really great at engaging us and prompting helpful discussions. Allowing us the space to reflect and inspire us to use this positive approach in our practice moving forward. I think it is such an important and valuable course to ensure the culture in practice follows the principles and values covered in the training."

Sarah Jane Desjardins (Online Live Course)

"The tutor was an absolute star - so informative and the course was brilliant. His delivery of the course was fantastic."

Daisy Padmore (Online Live Course)

"A really great and insightful course. The facilitator was a wonderful tutor and very engaging. Thank you!"

Sarah Atkinson (Online Live Course)

"This is the best training that I have been on for a long time! The tutor was excellent, informative, easy to listen to and so knowledgeable. The course materials were excellent and easy to follow and the information that the tutor gave was always relevant and can be applied in practice. The course reinforced to me what I have believed for so long; that the young people that we work with who present challenging behaviour are very often damaged and hurt, and its reassuring to feel that the work that we do in YJS, whereby we are able to spend time with these young people, doing activities and trying to be a positive role model, is the right thing. Thank you very much and I look forward to any future training that you may be delivering."

Mags Williams (Online Live Course)

"Very informative and detailed course. Information and resources will most certainly be useful in implementing PBS on our ward."

Dr Mark Boden, Psychology (Online Live Course)

"Enjoyed the training and has refreshed my understanding of PBS approach and helped me to think more clearly about how to communicate this to the team. Have also come away with some everyday things that I can do to try and promote better practice on the ward. Trainer clearly had in depth knowledge of PBS models and managing challenging behaviour and was able to share some useful examples."

Course Delegate (Online Live Course)

"Amazing and interactive course. The tutor is knowledgeable and ensures everyone is included. Awesome training and the best training I have done so far."

Ahmed Jama, Social Work (Online Live Course)

"Really interesting and thought provoking, some great strategies and learning to take away and utilising in our services."

Andrea Allison (Online Live Course)

"Fantastic pace - great trainer. I have learnt so much more than I thought I would, and feel that I am going back to work fully equipped with the tools to enable me to not only discuss plans confidently, but also implement training plans for staff and maintain / embed this. Thank you :)"

Jemella Hanson (Online Live Course)

"Very informative and very well structured with relevant activities for group discussion and interaction, which favoured learning."

Ana Lopes (Online Live Course)

"The Course was very relevant to work. I can use the information to train staff teams within the organisation. To enhance the understanding of staff about PBS. To be actively involved in implementing PBS plans and pro-active and reactive strategies, to reduce the frequency and intensity of behaviours."

Mark Stinson (Online Live Course)

"This was such a great training course."

Course Delegate (Online Live Course)

"An excellent and engaging course."

Samantha Wenham (Online Live Course)

"The tutor was extremely knowledgeable, and provided details, stories from his clinical past, and his in depth education in the field. I would definitely recommend."

Jacob Reeves-Gale, Social Work (Online Live Course)

"Thoroughly enjoyed the course, a good refresher also for those who've completed PBS training before. The tutor made the course very enjoyable."

Course Delegate (Online Live Course)

"Excellent course. The presenter was a wonderful tutor, engaging and with lots of knowledge and experience. The discussions really helped to think through how the model can be applied, and now I have far too many ideas about changes we can make! Very excited to get started with implementing more PBS values on the ward."

Dr Helen Wigglesworth, Psychology (Online Live Course)

"The course was so amazing, that I want to learn more. The tutor delivered the course very well and made it interesting and easy to understand with his examples. Thank you so much and I look forward to learning and training with you again."

Christobella Munro-Aloush (Online Live Course)

"Excellent, interactive course, modelling the principles beautifully and respectfully for everyone."

Jayne Muldowney (Online Live Course)

"I found the course very helpful as it has given me a better insight on how to support my clients."

Course delegate (Online Live Course)

"The tutor was an excellent host and tutor, who was able to communicate clearly and in a way that everyone was able to understand. This was incredibly interesting and will be great to use this material at my work and home."

Miss Iona Macleod (Online Live Course)

"Was a fantastic course, really informative . The tutor was a great trainer. I have learnt loads to be able to take to my organisation."

Dhiraj Mann (Online Live Course)

"Thoroughly enjoyed course. Absolutely relevant to my job role and work place."

Jane Wardle (Online Live Course)

"Thoroughly enjoyable, informative, thought provoking - great tutor."

Valli Brownlow (Online Live Course)

"Really enjoyed, very informative and interactive course . Very well presented ,made to feel comfortable and valued."

Susan Mitchell (Online Live Course)

"I really enjoyed this course and have already set up meetings with management to start implementing what I have learnt."

Debby Evans (Online Live Course)

"Really enjoyed the course. The content will definitely enhance and add to a model (TCI) we have been using in children's homes in Wakefield. Whole new focus of developing adaptive behaviours and focussing on areas where this occurs is really useful and massive importance of functions of the behaviour really put across well by the trainer. Talking about adaptivity and positivity is a boost in itself so thank you."

Andrew Chatterton (Online Live Course)

"Great course and great tutor and will be taking lots of helpful information back to my team."

Linda Portman (Online Live Course)

"I really enjoyed the course and found it very helpful for my future practice. The presenter was lovely and very knowledgeable."

Rosalie Newton-van den Berg, Nursing (Online Live Course)

"Excellent course, excellently presented and fully relevant."

Neil Gambrell (Online Live Course)

"Very good course. Well presented, engaging, and interesting."

Course delegate (Online Live Course)

"Fabulous course, tutor was engaging and extremely knowledgeable. Other participants were great. Lovely few days."

Limara Neave (Online Live Course)

"I have found the course really interesting. The tutor provided lots of useful information and went into more detail in areas that were not well known which was really appreciated."

Course delegate (Online Live Course)

"The tutor was a great facilitator - made it easy to listen and stay tuned to the subject. The content was exactly what I was looking for in regards to our new managers - role modelling behaviour - being positive and not punitive."

Barbara General, Social Work (Online Live Course)

"Benefitted from the whole emphasis on seeing the positive in any given situation and how to "unpick" a situation in order to see the purpose of the behaviour and so establish alternatives."

Andrew Haveron (Online Live Course)

"I thoroughly enjoyed the course in the webinar format and was surprised how engaging and interactive it was. The tutor managed the group, the information/materials and the technology very well and everyone participated in a respectful and helpful way. Having purchased other courses (SFT and Motivational interviewing) as online learning I am now wondering if I can 'upgrade' to the webinar version as participating in this format was so accessible and enjoyable."

Course Delegate (Online Live Course)

PBS Training

Positive Behaviour Support

A 3-day course.

This course meets demands for a thorough, consistent and values-led approach to Positive Behaviour Support.

The course covers the background and rationale for PBS and then looks at understanding an individual’s needs, analysing their behavior and understanding the role it fulfils. Positive and proactive, the training will empower delegates to develop individual PBS plans aimed at improving their clients’ environment and wellbeing, thus decreasing the likelihood of disturbed behaviour. Using skills and understanding from the course delegates will be able to develop specific client-centred plans, also considering their situation and family / carers.

Given that some incidents will inevitably still occur the course also covers steps to manage a crisis and to continually review and improve the plan.

This is a powerful approach that improves the environment and wellbeing of both clients and staff. This is the only PBS course that is APT accredited and gives access to relevant web-based APT resources after the course.

Find out more

Feedback Ratings

Feedback Ratings.

We continuously monitor the quality of our training by obtaining feedback on the two key scales of relevance and presentation from every course delegate. Below are the average ratings for the last ten runnings of this course, which are updated periodically.


Presentation: 97%

Relevance: 93%

Online Live

Presentation: 97%

Relevance: 92%