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APT prides itself on the feedback we receive about our courses. Below is just some of the great written feedback the Management-RAID® course has received.
"This course was excellent for my management team. It has re-ignited both the need and the willingness to change my attitude towards challenging situations. Excellently facilitated. Enjoyed it immensely. Thanks."
Donal McCormack, Regional Manager
"I wish I had done it when I became a manager (4 years ago)."
Amanda Slot, Lead Occupational Therapist
"This was an excellent course and one of the best I have ever been on."
Sue Cooper, Occupational Therapist
"I have really enjoyed the whole course; it has been informative, empowering and fun. I feel totally inspired by the content and the facilitator. I would recommend this course to other managers alike."
Samantha Gittins, Ward Manager
"I would certainly recommend this course to other managers - probably the best short course I have ever completed. Many, many thanks."
Joanne Weston, Ward Manager, Occupational Therapist
"If the most important factor for staff is the quality of there line manager then The RAID® Course provides a clear philosophy of how to become a truly genuine and effective line manager."
Caroline Knight, Consultant Psychologist
"All aspects of the course were enlightening and built on some knowledge that has been developed from experimental learning by adding a theoretical framework. The information from the course will be of benefit in all management situations I encounter. The teaching style was very engaging and effective."
Mhairi Will, Lead Nurse
"I thoroughly enjoyed the course, it was very relevant to my work and has helped me to think of ways to approach staff. The course was presented at a very good pace and there was a good use of the various tools available (group work, DVD etc). Would certainly recommend the courses to others in a similar position."
Peter Ruddy, Clinical Area Manager
"I found the course to be extremely beneficial and applicable, a course which will allow me to make informed changes right away. It is practical and informative. Would recommend to others."
Carol Spratt, Clinical Area Manager
"A very enjoyable course presented very well by the tutor. The content was logical, easily understood and very relevant to my workplace. The interactive nature of the tasks set made quite a serious topic fun to explore."
Tom Allan, Clinical Area Manager
"Having attended previous personnel and management courses, RAID makes much more sense. I really enjoyed the exercises and tasks."
Claire Macgilliuray, Operational Coordinator
"What I particularly like about the course is that what was learned can be used in all areas of my life, not just in the work setting."
Jim Pennie, Clinical Area Manager
"The three days flew by. The pace of the course was excellent."
Raj Bungaroo, Team Manager
"I wished I had done this course when I became a manager 4 years ago."
Amanda Slot, Lead Occupational Therapist
"I feel the course has motivated and empowered me to deal with difficult situations more positively."
Beverley Khan, Clinical Team Manager
"I thoroughly enjoyed the course ... I would recommend it to anyone in Management."
Lynne Read, Head of Service
A 3-day course.
How to manage people positively, assertively and properly.
The RAID® course receives continuous acclaim. The is the leading strategy for working with the most difficult of people, and delegates quickly said that the approach can be used in more usual management situations. Management-RAID® enables all managers to create the most positive work climate so that motivation is high, litigation and complaints are avoided, and performance is optimised.
After the course delegates feel confident they can manage even the most difficult and sensitive situations. Their team members will also feel pleased that they know where they are going and what they are doing, while the organisation benefits from a relentlessly positive and empowering approach.
We continuously monitor the quality of our training by obtaining feedback on the two key scales of relevance and presentation from every course delegate. Below are the average ratings for the last ten runnings of this course.
Average Presentation rating: 99%
Average Relevance rating: 98%
*These statistics were last updated in April 2017.