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A 2-day course for 6-16 people. (1-day version also available.)
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Background:
Violence and aggression are extremely unpleasant and worrying for most people. Most people therefore want to feel able to deal with it if the need arises. Moreover most employers now realise their responsibility in equipping their workforce with appropriate training.
The problem arises in just how to deal with it. Naturally most people don't want to 'meet fire with fire' - to become aggressive and violent themselves. The need is therefore for non physical techniques that are powerful and effective. It is to meet that need that this course was developed.
This course introduced the term Preventing Face-to-Face Violence and has become the UK's benchmark course in terms of training professionals in effective non-physical strategies for aggression and violence.
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In 3 days you will cover a great deal:
Developing a proper understanding aggression and violence.
If you can understand what causes aggression and violence you are half way to
overcoming it.
• Aggression and violence may be triggered by the primitive-brain, the rational-brain, or a combination of the two.
• The primitive-brain is emotional and feels emotions such as anger, envy, greed, jealousy,
territoriality, etc. The rational brain works out how to get the primitive brain what it wants.
Thankfully, this is often by obeying social norma and customs. But sometimes it isn't.
• It is vital to understand the interplay between the primitive and rational brain in order to
understand aggression.
Knowing what to do about it.
The person who starts with the right attitude, avoids the traps in body language and also knows what to say, can deal with most aggressive situations.
• Communicating directly with the primitive brain: Attitudes and Body Language.
• Verbal strategies. Having the right attitude and avoiding body language pitfalls are both vital. But you also need to know what to say: verbal strategy and technique. Specific
strategies include: Reassurance, Apology, Facing the other person down, Playing for
time; Asking for the required behaviour; Delayed compliance; Diversion; Personalising yourself; Depersonalising the issue; Activating the rational-brain; Scripting. Each is
powerful at the right time … you need to be able to choose the best one.
If all else fails.
No matter how bad things are, there is always a best option.
• Even in a dire situation there are lots of ideas on (a) escape tactics, (b) calling for help,
(c) what to do if you are attacked and (d) what to do if someone else is being attacked.
• In each case there is a 'menu' to choose from and it is usually a case of choosing the
right item from the menu. Just as with a real menu, there is no item that is right every time. You need to know how to judge.
Prevention is better than cure: Risk Assessment.
Afterwards, the risk is obvious. It needs to be just as obvious before the event.
• In assessing the risk of aggression or violence there are three areas to consider, some
of which you can alter, some you can't.
• The more risk factors that are present, the more risky the event. If you have risk factors present from one or two categories, this is somewhat risky. If you have significant risk factors from all 3 categories, this is clearly risky.
• There is always a way of eliminating one or more factor and therefore minimising the risk.
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What this course will do for you:
• You will have a clear way of conceptualising potentially violent incidents - you will know
the different types of incident and what causes them.
• You will be able to do a Risk Assessment - to really know which situations are likely to be
aggressive, and how to modify them.
• You will receive a detailed account of all the most effective techniques involved in
preventing and handling aggression, using powerful, non-physical methods.
• You will have a repertoire of techniques for handling (potentially) violent situations using
powerful, non-physical methods.
• Overall, you will feel you know all about aggression and violence, and how to prevent and deal with it in your own situation.
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A 2-day course for 6-16 people. (1 day version also available.)
We bring the training to you for an all-inclusive fee of £2,950 plus VAT.
Target Training Day also available on this topic – see Targeted Training Days.
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"The course has probably been one of the most useful I have been on. I enjoyed all of the sessions and will undoubtedly be able to put all of what we covered into practice. Thank you for all your efforts, it is much appreciated."
Course Delegate, Cognitive Approaches to Working with Offenders
"A well presented, relevant course. One of the most productive 3 days I have spent in 12 years of working in mental health services."
Course Delegate, Motivational Interviewing and The Stages of Change
"Waited for years for a course like this. Thank you."
Course Delegate, The ADDRESS Course for Working with Personality Disorder
"An excellent course, well presented and very relevant to my work. I would highly recommend this course to others."
Course Delegate, Preventing
Face-to-Face Violence
"I have found the course very beneficial to all aspects of my work. The presentation was excellent. I have taken away lots of relevant things that I definitely will be trying to use in my workplace."
Course Delegate, Handling the Stress Following Major Incidents
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