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The ABC Course feedback

Aggressive-Behaviour Control: The ABC Course™, course feedback.

APT prides itself on the feedback we receive about our courses. Below is just some of the great written feedback The ABC Course has received.


"I was absolutely gripped and would like to learn more about this subject."

Course delegate


"Very enjoyable course, appropriate for our job but also learnt a lot that I can apply to all aspects of my job. Instructor very knowledgeable and gave very good insight to the subject matter. Highly recommended to others."

Joanne Parke, Military Nurse


"Very good interactive course, tutor clearly knew his subject in depth and had interesting experiences. Very useful for current job and the future."

Alice Lightley, Navy Nurse


"Really enjoyed it - would recommend the course to all health professionals"

Course delegate


"The course is so interesting and thought provoking, it made me consider aggressive behaviour in a different way that was understandable and relatable to my job, my role in a team and everyday life. The tutor was personable and intriguing which makes learning something new, dynamic!"

Mica McDonald, Support Worker


"A well led course which has enhanced my knowledge on dealing with patients with anger, aggression and violence. I felt that I have learnt a lot of scenarios and how to deal with each of them. I really enjoyed the course and instructor had bags of experience."

Louise Wallbanks, Leading Medical Assistant


"It was one of the best courses I have been on. The tutor from the onset was very informative and relayed the course in a manner that all in the room seemed happy to participate in conversation on scenarios."

Pauline McGlynn, Supervisor


"Fantastic course. Sometimes you don't realise how much your actions can influence aggressive behaviour."

Louise Warrior, HCA (Military)


"This quality of training is a rare event up here, thank you."

Shona Crombie, Prison-Based Social Worker


"I found the whole course great, and to have a book to take away to refer back to is a great resource. I have only done one APT course before and I found it inspirational and this course has delivered the same result! Excellent course."

Lucy Montrose, Residential Care Officer


"This course was extremely well facilitated and presented. The participant books are excellent and provide a good overview of DBT and variety of exercises and tools which can be used with patients on an individual or group basis."

Iain Angus, Social Worker/MHO


"The course was very relevant to my work but was also 'translatable' to other aspects of my life. It had a good balance of theory and practical. The opportunity to share personal experiences made things 'real'."

Katie Stone, Probation Officer


"This course has been of great benefit to me as a professional. The presentation was excellent - the tutor was brilliant at presenting this course as he had such a wide and vast knowledge base to explore all aspects of the subject. He was able to use his skills to work with the group and cover the material required. Can't speak high enough about him as the tutor."

Kevin Smith, Residential Worker


"I have had no serious problems in my three years with the company and this has been no doubt sometimes to do with lessons learnt on this course. Thank you again."

Peter Wells, NVQ Assessor


"I have attended numerous courses and I must say this was the best! A highly informative and educational course that will help me in all areas of life, not just driving buses."

Chris Tyers, NVQ Coordinator


"The course was very useful in raising my awareness about how to approach situations that are concerned with having to adopt suitable methods in designing possible conflict scenarios with vulnerable people - extremely relevant to my job as a probation service officer."

Steve Smith, Probation Service Officer


"Invaluable training course too the probation service."

Claire Vann, Probation Service Officer


"Most informative and enjoyable day. After twelve years in the role it proved I'm still learning. Great tutor."

Alex Duncan, RSE


"Invaluable course for anyone dealing with potential conflict."

Daniel Neely, Retail Standards Executive


"This course was delivered to a very high standard. The trainer was very knowledgeable and his teaching style was excellent with a mix of presentations and role play."

Niall Crotty, Acting Manager


"I thought the course was very well presented from start to finish. All of the content was relevant to me in my role and I will benefit from learning the different techniques in facing aggression."

Terry O'Neill, Probation Services Officer


"Really enjoyed the course. Came in today thinking it wouldn't relate to me, but opened my eyes on how much it does and makes you realise what you can do to make most problems avoidable."

John Griffin, Driver


"This course was a real eye opener ... definitely one of the most satisfying courses I have ever done. Many thanks."

Andrew Charlesworth, Bus Driver


"I think the course was presented amazingly. It was full of lots of information that I can use in future confrontations. It was a real eye opener to the challenges of today I think the tutor was fantastic."

Simon Proctor, PVC Driver


"A very worthwhile course – it should be mandatory for all social care staff."

Ann Janes, Assistant Manager


"An excellent course, well presented and very relevant to my work. I would highly recommend the course to others."

Martin Gee, Social Worker


"Best course I've been on for a long time."

Kevin Stephens, Support Worker


"The best 2-day course I've been on. Totally changed the way I work. Also influential in my own life."

Shane Whitlock, Course Delegate


"The best training course I have attended."

Andrew Rule, Course Delegate


"Excellent course grabbed me from beginning to end ... we will be back."

Tracey Milton, Senior Instructor


"It was the best course I have been on for a very long time."

Angie Secker, Cook


"Thoroughly enjoyed it, I was riveted from start to finish. Towards the end of most talks like this I am falling to sleep, but I was there right till the end. Brilliant, very helpful."

C. Hart, Bus Driver


"This course has been most helpful to me even though I have been employed for 27 years. I found it very informative and have taken away a lot of useful advice."

Dave Scarlett, Bus Driver


"Today a passenger produced a knife during an argument with another passenger – having completed the course only yesterday, I feel it played a great part in helping me deal with the situation and proved invaluable to me in keeping me and my passengers safe."

Course Delegate, Bus Driver


"This course has helped me feel more in control of aggressive situations and helped me to tackle them. I would advise anyone dealing with the public and young people to take this course."

Karen Cartwright, Youth Worker


"I found the course extremely interesting and relevant. Not only did it give me an insight into preventing violence and aggression but a better understanding of the course, it will change my interpretation of the behaviour of others."

Yvonne Eynon, Practitioner


"A highly relevant and well structured course which was delivered effectively - all of which promoted maximum learning and enjoyment - thank you."

Patrick Doyle, Team Leader


"One of the only courses (and there aren't many) where I haven't felt bored at all. I found it useful, entertaining and interesting. I will recommend it definitely."

Course Delegate, Social Worker


"First class course, very well presented and very relevant. It brings home the dangers we face but more importantly how to deal with situations."

D Cole, Trainer


"Best Course I have been on. Great Stuff!!"

Antonio Grella, Driver


"Absolutely enthralling from start to finish. Very comprehensive and relevant but also concise!!"

Alexander Clarke, Pharmacist


"It's a pity not all courses are as interesting and well presented as this one."

Course Delegate, Store Manager


"I have personally benefited from the course. I will go away knowing how to deal with those tricky customers in a more professional way and with a lot more confidence."

Course Delegate, Store Manager


"I loved the course and will recommend it to all my staff team. I found it very enjoyable. A great course. The tutor was A1 and gave individual advice."

Course Delegate


"This course rates as one of the best I have attended. It was made so much better by the fact that the tutor is a working practitioner with a wealth of experience in his field and could easily relate theory to practice."

Course Delegate


"A very invaluable piece of training for anyone working with people. This course should be made compulsory for managers to attend!"

Course Delegate


"There are absolutely no criticisms one could make, it has been excellent."

Course Delegate


"Certainly one of the best courses that I have attended. Very well presented, thank you. I will recommend this course to other members in my team."

Course Delegate


"This has been the most useful course that I have attended to date."

Course Delegate


"First class course, very well presented and very relevant. It brings home the dangers we face but more importantly how to deal with situations."

Course Delegate


"Informative, thought provoking, enjoyable and entirely relevant to my work ... I didn't notice the passage of time which is always a good indicator of an absorbing course."

Course Delegate


"Absolutely first class. Excellent content expertly delivered by the tutor."

Course Delegate


"7 out of 7 speaks for itself."

Course Delegate


"The best course yet, gets you thinking about how you talk and act with people in all walks of life!"

Course Delegate


"Normally at any other training I am praying for the end and watching the clock. At this training session I did not once look to the clock, I feel that says it all. Thank you, very interesting."

Course Delegate


"Everybody should have this course for their own safety and that of others."

Nikunj Jarriwala, Driver


"Certainly one of the best courses that I have attended. Very well presented, thank you. I will recommend this course to other members if my team."

Joy Hansard. Community Care Officer


"Brilliant, very rewarding course, very well taught and I was interested all the way through. Shame it had to end!"

Chris Gardiner. CTSW


"I found the course useful and very well presented. I feel I can take a great deal of knowledge and use it within my workplace. It has therefore been valuable to me and my working role."

Kelly Andrews. CTSW


"This course has helped me feel more in control of aggressive situations and helped me to tackle them. I would advise anyone dealing with the public and young people to take this course."

Karen Cartwright. Youth Worker


"Really made me think. Thought provoking, given me a lot of awareness in several areas. I would strongly recommend the course. It made me feel more confident and stronger. Thank you."

Ann Gregory. Community Care Officer


"I really enjoyed my 2 days training and feel I have learned lots. The trainer was excellent and I shall be able to take lots back to my work place."

Alison Lynn. Residential Worker


"Excellent course, delivered by someone with hands on experience, the tutor could relate so easily to the subject of the course giving real life examples. Kept everyone interested and involved. I feel I have learnt a lot, some very good tips for defusing situations at home, thanks."

Tracey Chapman. Community Administrator


"A very thought provoking, interesting course giving clear indication of 'how to do'. Excellent and approachable tutor who was flexible yet structured. Thank you."

Julie Thwaites. Practitioner


"A fascinating subject and a very informative course. Full of practical help and useful ideas in approaching challenging behaviour."

Lionell Deedle. Community Team Support Worker


"This course rates as one of the best I have attended. It was made so much better by the fact that the tutor is a working practitioner with a wealth of experience in his field and could easily relate theory to practice."

Lil Mailand. Community Care Officer


"The course was delivered excellently. A good mix of information via overheads, flipchart, video, small group discussions, role plays and feedback. A very good 2 day course which opened my eyes. A lot to digest and take away but I will be putting into practice within my job role. Excellent examples, the organiser knew his subject inside-out."

Karen Wilson. Day Care Worker


"The anecdotal experiences to reinforce points were brilliant, not only in getting points across but also in re-evaluating our/my own viewpoints. Very good course."

Neil Chadwick. Practice Supervisor


"Very clearly and well presented. Covered so many relevant aspects."

J. Ennis. Occupational Therapist


"Excellent – very knowledgeable presenter. Personally very impressed with the ideas, think all staff should work this way!"

Diane Evans. Community Team Co-ordinator


"I found the course extremely interesting and relevant. Not only did it give me an insight into preventing violence and aggression but a better understanding of the course, it will change my interpretation of the behaviour of others."

Yvonne Eynon. Practitioner


"Very useful information which is applicable to my work environment and outside. This theory is useful for everyday situations and assist in identifying factors which may be triggered for potential violence. It is meaningful to me because I now have an extended wealth of knowledge and skills which would potentially save my life and others."

Michelle Neray-Samuel. Social Worker


"It was very satisfying to have such open and honest discussion and to have various points clarified."

T O'Mahoney. Residential Nightworker


"The two days has been invaluable to me in my work."

Anthony Wynn. Residential Worker


"Really enjoyable, gave me lots of ideas to take back to the work setting – helped my confidence."

E. Moreton. Day Care Worker


"I loved the course and will recommend it to all my staff team. I found it very enjoyable. Overall a great course. The tutor was A1 and gave individual advice."

Kirk Stopper. Community Support Team Worker


"The course was well presented at a level which was easy to understand. I felt issues addressed in the course were relevant to my job and believe the knowledge gained in the course will help me in my day to day work with the clients and even in personal life issues."

Esther Burton. Residential Worker


"This two day course has been both educational and entertaining. The theory presented by slides and the exercise book is invaluable to my work."

Cindy Hunt. Residential Worker


"Thoroughly enjoyed both days, very informative, put across with humour, sometimes light hearted but point made. Time passed quickly, at no point was I looking at my watch or becoming bored. Excellent."

Lynda Gilgan. Residential Worker


"Excellent course, well presented. Very relevant to work situation."

Paul Gore. Staff Nurse


"Enjoyed the course very much. Well presented, kept it interesting, good pace, created good rapport with the group. Very relevant to my own work environment, gained new knowledge and refreshed existing knowledge and skills. Will be more confident and better equipped in future episodes and incidents. Can take this back and share it with colleagues and with some new ideas which we can explore together."

Barton Curry. Senior Staff Nurse


"I feel I have left the course with a better understanding of dealing with aggression. The course was well presented without being boring. I now have the ability to name the skills which I have already used."

Sandra Ward. Nursing Assistant


"I found the course both beneficial and enjoyable. The tutor was very good at presenting, the real life scenarios made it more real and I could see the relevance to my own work place. The content was brilliant and reinforced my confidence that I have skills that are necessary to work with aggression and violence. As I am about to begin my new position on the home treatment, I am more confident that this course has deepened my knowledge base and enhanced my skills. The book is explanatory and comprehensive and I look forward to using it in my career. The tutor helped to lighten the subject although it is a serious matter. Appropriate humour made the course a lot easier to get through and I have been privileged to be a participant."

Eilish Nicholas. Nursing Assistant


"I found the course excellent in both content and presentation, also very relevant to my work situation. It was useful to share work experiences with other professionals and I think the tutor promoted this at all times and always tried to adapt course content to our work situations. I feel I have gained confidence and knowledge from attending this 2 day course and I would recommend it to others who deal with potentially violent and aggressive people."

Stephen Orr. Staff Nurse


"Course was delivered in a relaxed, informative way – tutor well experienced and able to relate well to situations in my own work environment. Informed on my current practice. Increased my knowledge and confidence in my ability to deal with future aggressive or violent situations. Non anxiety provoking."

Sheena Murray. Staff Nurse



The ABC Course

Aggressive-Behaviour Control: The ABC Course.™

A 2-day course. (1-day version also available.)

Powerful non-physical techniques for handling aggression and violence effectively.

First run in 1983 and constantly developed since then, this course is the 'original' of courses on the non-physical management of aggression. Attended so far by about 100,000 participants it covers how and why anger and aggression develop, how to prevent aggressive and violent incidents (both to oneself and others), key techniques for responding to an actively aggressive or violent person, and what to do after an incident has been resolved. Everything you need to know about non-physical responses to anger, aggression and violence.

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Feedback Ratings

Feedback Ratings.

We continuously monitor the quality of our training by obtaining feedback on the two key scales of relevance and presentation from every course delegate. Below are the average ratings for the last ten runnings of this course.

Average Presentation rating: 94%

Average Relevance rating: 93%



*These statistics were last updated in April 2017.